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Open Door Befriending Service

Open Door is a FREE befriending line is a simple service aimed to help combat loneliness by putting people in contact with a telephone friend for regular weekly 30-minute telephone calls. “Just speaking to someone helps me cope a little better…”

Each call will be completely different dependent on the individuals interests and needs.

Why do we exist?

In March 2020, 25 percent of the British public were self-isolating due to the coronavirus (COVID-19) by not going out at all. 67 percent of respondents said they were still going out but a lot less than before, while three percent were going out as normal but only to open places such as parks.

Generally, prior to this 9 million people in the UK – almost a fifth of the population – say they are always or often lonely, but almost two thirds feel uncomfortable admitting to it (British Red Cross and Co-Op, 2016)

Manchester Settlement prides itself on engaging with diverse communities in East Manchester in various ways. Our door is always open- Inspiring the Open Door, befriending line a simple practical intervention to help tackle social isolation.

‘We believe everybody needs somebody to listen to them’ (Health and Wellbeing Manager, Emma Davis)


Open Door is a referral based service. A number of health organisations are recognised referral partners. Please contact Emma Davis if your organisation would like to become a referral partner.